Caring to Change
This paper looks at compassion – which involves attending, understanding, empathising and helping – as a core cultural value of the NHS and how compassionate leadership results in a working environment that encourages people to find new and improved ways of doing things.
It also describes four key elements of a culture for innovative, high-quality and continually improving care and what they mean for patients, staff and the wider organisation:
- inspiring vision and strategy
- positive inclusion and participation
- enthusiastic team and cross-boundary working
- support and autonomy for staff to innovate.
The paper also presents case studies of how compassionate leadership has led to innovation. This work was supported by the Health Foundation
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Source: Kings Fund