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Transforming Patient Care and Local Services

Topic : Transformation Type : Case Study

The Beacon Medical Group in Plymouth, a large practice with 24 GPs across five sites, was frustrated with the fragmentation and dilution of local services, and the increasingly distant relationships with other health and care agents.

It was also caring for patients with complex care needs in the face of a rising workload. There was high demand for appointments that didn’t need GP expertise, staff were overworked and there was suboptimal working with other partners.

Taking on the mantle of a primary care home rapid test site enabled it to innovate in many ways, improve services to patients, address unmet needs and transform relationships with other providers.

Its vision has been to create an integrated health and wellbeing service which meets its population’s needs and inspires its staff.

Source: NHS Confed